Returns and Exchanges
What is Your Return Policy?
Customer satisfaction is our top priority. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and cannot be exchanged. To return items for an exchange, or refund, please contact us via email or phone for an RMA (Return Merchandise Authorization). All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by Rossie Furniture LLC. All returns are subject to a 25% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Rossie Furniture. You will be refunded once Rossie Furniture receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.
If an item is determined by Rossie Furniture, or the manufacturer, to be free of defect or damage, however, customer is not 100% satisfied with the product and desires to return the order; customer may return the item(s) they purchased from Rossie Furniture by following the steps outlined below:
1. Customer must e-mail Rossie Furniture a request for a Return Authorization Number within five (5) calendar days from receiving delivery.
2. Returned items must be received by Rossie Furniture within twenty (20) days from the date the return authorization is issued.
3. Rossie Furniture will calculate and provide to you in writing or email, applicable restocking fees and actual delivery charges. A Return Authorization number will not be issued until Rossie Furniture receives written acceptance from customer of all return fees via email or fax.
4. Refunds, if applicable, will not be issued until item(s) are inspected by Rossie Furniture, manufacturer or an authorized 3rd party agent of Rossie Furniture.
5. Item(s) do NOT qualify as Non-damaged or Non-defective Return if: a) YOU received delivery of an item(s) with a finish, color or texture that is different from what YOU saw at the Rossie Furniture website, any website other than Rossie Furniture, at a physical furniture store, or recommendations YOU received from a Rossie Furniture sales representative. Finishes and colors online may not accurately represent the true color or pattern. YOU accept liability for YOUR purchase. b) You or a Rossie Furniture representative on your behalf places an order through the Rossie Furniture website and the item(s) listed in the order confirmation are incorrect, YOU are responsible for (1) reviewing the email order confirmation details; (2) notifying Rossie Furniture within 24-hours if YOU did NOT receive the order confirmation email; (3) any errors, typos or inaccuracies in the order confirmation email so that Rossie Furniture may revise the order details to reflect what YOU want to order and where YOU want the order shipped to. c) Should customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.
FOR ALL ELIGIBLE RETURNS:
a) Item(s) must be unused and free from damage, pet hairs, soil, or stains.
b) Item(s) must be returned in its original packaging or equivalent with a Return Authorization Number affixed to the outside of the package.
c) If RA approved, we will arrange for a carrier pickup date and have the carrier contact customer directly to schedule a pick up date.
d) Item(s) will not be picked up unless properly packaged by customer including patching any holes or re-securing corners, box top and bottom.
e) If customer discards the original packaging, or it was removed from the premises by the Rossie Furniture delivery agent, it will be the customers responsibility to source the similar packing materials and re-packing the unit(s) the same way that it was delivered. The customer will be financially responsible for any item(s) damaged due to inadequate packing materials and/or packing, unless Rossie Furniture can document the returned item(s) were mishandled by the carrier on the return delivery including but not limited to holes and tears in the packaging. Rossie Furniture will provide you with photos of the packaging and re-calculate your refund less the costs to repair or replace the damaged item(s) if applicable
Full Refunds May Not Be Issued If:
1. The item(s) is determined by Rossie Furniture or the manufacturer to have been used, damaged by customer.
2. If the item(s) is not returned in its original packaging or equivalent.
3. If the item(s) does not have a Return Authorization Number affixed to the outside of the package.
4. If the item(s) are returned with damage and cause of damage is determined to be a result of shipper's mishandling.
5. If the item(s) is clearance.
6. If the item(s) is purchased by Gift Certificate(s).
7. If the item(s) is personalized.
8. If the item(s) is marked as “Non-Refundable”.
9. If the item(s) is a mattress.
10. If the item(s) is Custom Ordered Product.
We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. Rossie Furniture will not responsible if any of these are slightly different from what was advertised. All of our information is provided to us by our vendors. Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, Rossie Furniture will not be held responsible. Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order. If an item does not fit in a customers home and needs to be returned, customer will be charged a 25% restocking fee as well as round trip actual shipping fees incurred by Rossie Furniture.